Verzendbeleid

Shipping Policy

We cover the delivery costs.

At FloatCashLight, we aim to provide a clear, reliable and secure delivery experience. Please review the information below before placing your order.

Processing Time

Orders are generally processed within 1 to 2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

Estimated delivery is 3 to 7 business days after dispatch.

Delivery times may vary slightly depending on the destination country, the carrier, periods of high demand, public holidays or customs inspections.

Tracked Delivery

All orders are shipped with a tracking number.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for the tracking status to update after shipment.

Shipping Costs

Any applicable shipping costs are clearly displayed at checkout before you confirm and pay for your order.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check your address before confirming your order. FloatCashLight cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you notice an error after placing your order, please contact us immediately. We will attempt to update the address before shipment, but we cannot guarantee that changes will be possible once the order has been processed.

Delivery Delays

Occasional delays may occur due to circumstances outside our control, including carrier disruptions, high-demand periods, public holidays or customs inspections.

A delivery delay does not automatically mean that the package has been lost. If your order is significantly delayed, please contact our customer support team so we can review the tracking information and assist you.

Lost or Undelivered Packages

If your package appears to be lost or has not been delivered within a reasonable period, please contact us with your order number.

We will contact the carrier, investigate the shipment and offer an appropriate solution based on the circumstances and our refund and return policy.

Damaged Packages

Please inspect your order as soon as it arrives.

If your package or product arrives damaged, please contact us as soon as possible and provide:

- Your order number
- A description of the issue
- Clear photos or videos of the package and product

Once the issue has been reviewed and confirmed, we may offer a replacement, return or refund according to our Refund and Return Policy.

Contact Information

For any questions regarding your order or delivery, please contact us:

Business name: FloatCashLight
Email: contact@floatcashlight.com
Phone: +32 467 89 74 52

Business address:
Rue Trixhes aux Agneaux 48
4420 Saint-Nicolas
Liège, Belgium