Privacy policy

Privacy Policy

Last updated: July 14, 2026

FloatCashLight operates this online store and website, including all related information, content, features, tools, products and services, in order to provide customers with a secure and personalized shopping experience (collectively, the “Services”).

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer the Services.

This Privacy Policy explains how FloatCashLight collects, uses, stores and discloses personal information when you visit our website, place an order, contact us or otherwise interact with the Services.

In the event of a conflict between this Privacy Policy and our Terms of Service regarding the collection, use or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood how we process personal information as described below.

1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact information

This may include your name, email address, telephone number, billing address and shipping address.

Order and transaction information

This may include the products you view, add to your cart, purchase, return or cancel, as well as your order history, order number, transaction details and delivery information.

Payment information

Payments are processed securely by Shopify and our authorized payment service providers.

Payment information may include your payment method, payment confirmation and transaction details. FloatCashLight does not normally receive or store your complete credit or debit card number.

Account information

If customer accounts are available, we may collect your username, encrypted password, account preferences and settings.

Communications

We collect the information you provide when you contact us, submit a contact form, request customer support, report a problem or communicate with us regarding an order.

Device and technical information

This may include your IP address, browser type, device type, operating system, language settings, network information and other technical identifiers.

Website usage information

This may include information about how you access and use our website, the pages you view, the links you select, the date and time of your visit and your interactions with the Services.

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you place an order, create an account, contact us or provide information through our website.
  • Automatically through cookies, pixels, log files and similar technologies when you use the Services.
  • From Shopify and other service providers that process information on our behalf.
  • From payment processors, delivery providers, analytics providers, advertising partners and other third parties where permitted by law.

3. How We Use Personal Information

We may use personal information for the following purposes:

Providing and managing the Services

We use personal information to:

  • process and confirm orders;
  • process payments;
  • arrange shipment and delivery;
  • provide order and tracking updates;
  • handle returns, replacements and refunds;
  • provide customer support;
  • maintain and manage customer accounts;
  • remember customer preferences;
  • improve the functionality and performance of the website.

Communicating with customers

We may use your contact details to send:

  • order confirmations;
  • payment confirmations;
  • shipping and tracking notifications;
  • important updates relating to your order;
  • responses to customer service requests;
  • information about changes to our policies or Services.

Marketing and advertising

Where permitted by law and, where required, with your consent, we may send promotional communications or use information to provide relevant advertising.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication.

Security and fraud prevention

We may use personal information to:

  • verify transactions;
  • detect and prevent fraudulent activity;
  • protect customer accounts;
  • prevent misuse of the Services;
  • protect our website, customers and business.

Legal and regulatory compliance

We may process personal information when necessary to comply with applicable laws, accounting obligations, tax requirements, legal proceedings or lawful requests from public authorities.

4. Legal Bases for Processing

Where the General Data Protection Regulation or similar legislation applies, we process personal information under one or more of the following legal bases:

  • performance of a contract, including processing and delivering your order;
  • compliance with a legal obligation;
  • our legitimate business interests, provided those interests do not override your rights;
  • your consent, where consent is legally required;
  • the establishment, exercise or defence of legal claims.

5. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand how customers use the Services, improve performance and, where permitted, provide relevant advertising.

Some cookies are necessary for the website and checkout to function correctly. Other cookies, such as analytics or advertising cookies, may require your consent depending on your location.

You can manage cookies through your browser settings and, where available, through the cookie preference tool displayed on our website.

Disabling certain cookies may affect the operation of some website features.

6. How We Disclose Personal Information

We may disclose personal information to trusted third parties when necessary to provide the Services.

These parties may include:

  • Shopify, which hosts and operates our e-commerce platform;
  • payment processors and financial service providers;
  • suppliers and order-fulfilment partners;
  • shipping carriers and logistics providers;
  • customer support providers;
  • analytics, hosting and website security providers;
  • marketing and advertising providers, where permitted;
  • professional advisers such as accountants, legal advisers and insurers;
  • public authorities when required by law.

We only disclose information that is reasonably necessary for the relevant service or legal purpose.

7. Shopify

Our store is hosted by Shopify.

Shopify processes personal information in order to provide and improve the e-commerce platform used by FloatCashLight.

Information submitted through our store may be transmitted to and processed by Shopify and its service providers in countries other than your country of residence.

Shopify’s own privacy practices apply to the information it processes as an independent data controller or service provider.

8. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

FloatCashLight is not responsible for the privacy, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • provide the Services;
  • complete transactions;
  • maintain business and accounting records;
  • comply with legal and tax obligations;
  • resolve disputes;
  • prevent fraud;
  • enforce our agreements.

The retention period may vary depending on the type of information, the purpose for which it was collected and applicable legal requirements.

When information is no longer required, we may delete, anonymize or securely dispose of it.

10. International Data Transfers

Some of our service providers, including Shopify, may process personal information outside Belgium or the European Economic Area.

Where required by law, appropriate safeguards are used for international transfers, such as adequacy decisions, standard contractual clauses or other legally recognized transfer mechanisms.

11. Your Privacy Rights

Depending on your location, you may have the right to:

  • request access to your personal information;
  • request correction of inaccurate or incomplete information;
  • request deletion of your personal information;
  • request restriction of processing;
  • object to certain processing;
  • withdraw consent at any time;
  • request data portability;
  • lodge a complaint with your local data protection authority.

These rights may be subject to legal limitations or exceptions.

To exercise your rights, contact us using the details provided at the end of this Privacy Policy. We may need to verify your identity before processing your request.

12. Children’s Privacy

The Services are not intended for children under the age required to enter into a legally binding contract in their country.

We do not knowingly collect personal information from children without appropriate authorization. If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.

13. Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

You are responsible for keeping any account credentials confidential and for notifying us if you believe your account or personal information has been compromised.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal obligations or operational requirements.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of the page.

We encourage you to review this page periodically.

15. Complaints

Please contact us first if you have any concerns about how we process personal information.

You may also have the right to lodge a complaint with the data protection authority in your country of residence or place of work.

16. Contact Information

For questions about this Privacy Policy, your personal information or your privacy rights, please contact us:

Business name: FloatCashLight
Email: contact@floatcashlight.com
Phone: +32 467 89 74 52

Business address:
Rue Trixhes aux Agneaux 48
4420 Saint-Nicolas
Liège, Belgium