Refund policy
Refund and Return Policy
We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be in the same condition as when you received it: unused, complete, with all accessories, in its original packaging, and with proof of purchase.
To request a return, please contact us at:
or through our contact page:
https://floatcashlight.com/pages/contact
Please include your order number and the reason for your return request.
Items sent back without first requesting a return will not be accepted.
Return address
If your return request is accepted, we will provide you with return instructions. Returns may need to be sent to the following address:
FloatCashLight
Rue Trixhes aux Agneaux 48
4420 Saint-Nicolas
Belgium
Return shipping costs
Return shipping costs are the responsibility of the customer, unless the item arrives damaged, defective, or you receive the wrong product.
If the issue is confirmed, we may offer a replacement, return, or refund according to this return policy.
Damaged, defective or wrong items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or if you receive the wrong product, please contact us as soon as possible at contact@floatcashlight.com or through our contact page.
Please include:
-
your order number;
-
clear photos or videos of the issue;
-
a short description of the problem.
Once we review and confirm the issue, we will help you with a suitable solution, such as a replacement, return, or refund.
Return and refund support
We support customers if a product arrives damaged, defective, or not as described. If the issue is confirmed, we may offer a replacement, return, or refund according to this return policy.
European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days after receiving it, for any reason and without justification.
The item must be returned in the same condition as when you received it: unused, complete, with all accessories, in its original packaging, and with proof of purchase.
This right does not affect our 30-day return policy.
Refunds
Once your return has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will automatically be sent to your original payment method within 10 business days.
Please note that your bank or payment provider may need additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Exchanges
The fastest way to get another item is to request a return. Once the return is accepted, you can place a new order.
Exceptions
We do not accept returns for items that have been used, damaged by the customer, returned incomplete, or sent back without first requesting a return.
Gift cards are non-refundable.
Contact
For any return or refund question, you can contact us at:
Business name: FloatCashLight
Return address: Rue Trixhes aux Agneaux 48, 4420 Saint-Nicolas, Belgium
📧 contact@floatcashlight.com
📞 +32467897452
📍 rue trixhes aux agneaux 48 Liège Saint-Nicolas 4420 Belgique